Responsible Gaming
Gaming Should Be Entertainment
At WinSpirit Casino, we believe that gambling should be enjoyable entertainment—never a way to earn money or solve financial problems. Like any form of entertainment, it carries risks and should only be enjoyed responsibly with money you can afford to lose.
We're committed to promoting safe and responsible gaming practices for all our players in Canada.
Age Verification
You must be at least 18 years of age (or the legal gambling age in your province) to gamble on WinSpirit Casino.
Provincial gaming age requirements vary across Canada. It is your responsibility to verify that you meet the legal age requirement in your jurisdiction before participating in any gaming activities.
Warning Signs of Problem Gambling
If you recognize any of the following signs, you may be developing a problem with gambling. Please seek help immediately:
- Spending more time and money on gambling than intended
- Chasing losses by gambling more to recover money lost
- Hiding gambling activities or lying about the amount you gamble
- Gambling to escape problems, stress, or negative emotions
- Borrowing money or going into debt to gamble
- Neglecting family, work, school, or other important responsibilities
- Friends or family expressing concern about your gambling
- Feeling anxious, irritable, or restless when not gambling
- Unsuccessful attempts to reduce or stop gambling
- Experiencing depression, anxiety, or thoughts of self-harm related to gambling
Self-Help Tools & Player Protection Features
WinSpirit Casino provides tools to help you maintain control of your gaming experience:
- Deposit Limits: Set a maximum amount you can deposit within a specific time period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you're willing to lose over a specified timeframe
- Reality Checks: Receive periodic reminders during play sessions about how long and how much you've been gambling
- Session Time Limits: Automatically end your gaming session after a set duration
- Self-Exclusion: Exclude yourself from WinSpirit Casino and other participating operators for a specified period
To access these tools, log into your account or contact our customer support team. All settings are private and confidential.
Get Help & Support Organizations
If you're struggling with problem gambling, confidential help is available. The following organizations provide free support across Canada and internationally:
Canada
-
Responsible Gambling Council
Website: www.responsiblegambling.org
Information, resources, and referrals for Canadians -
Gamblers Anonymous
12-step recovery program with meetings across Canada -
Problem Gambling Institute of Ontario
Resources and support for Ontario residents
International Resources
-
GamCare (United Kingdom)
Website: www.gamcare.org.uk -
GamStop (United Kingdom)
Website: www.gamstop.co.uk -
Gambling Help Online (Australia)
Website: www.gamblinghelponline.org.au -
National Council on Problem Gambling (United States)
Website: www.ncpgambling.org
1-800-522-4700 (Helpline)
Additional Mental Health Resources
Problem gambling often co-occurs with depression, anxiety, and other mental health concerns. The following services can provide additional support:
- Canada Suicide Prevention Service: 1-833-456-4566 (24/7, free and confidential)
- Talk Suicide Canada: 1-833-456-4566
- Crisis Text Line Canada: Text HOME to 741741
- Your provincial health services: Contact your doctor or local mental health clinic for counseling and support
Take Action Today
If you or someone you know is struggling with problem gambling, please reach out for help. Support is available, and recovery is possible.
You are not alone. Professional counselors and support groups are ready to assist you in confidence.
For immediate support, contact the Responsible Gambling Council at www.responsiblegambling.org or call a helpline in your province today.
Contact WinSpirit Casino Support
If you have questions about responsible gaming tools or need assistance, our support team is available to help:
Visit ahavi.ca or contact our customer service team directly.